CorpusIQ is now live in the ChatGPT app store.
Find CorpusIQ in ChatGPTConnector directory
CorpusIQ is now live in the ChatGPT app store.
Find CorpusIQ in ChatGPTConnector directory
CorpusIQ maintains a 72-hour SLA for all customer support and compliance inquiries.
CorpusIQ support is handled by the CorpusIQ LLC team in Scottsdale, Arizona. General inquiries get a response within 72 hours. Security reports are acknowledged in 24 hours and resolved inside the 72-hour incident policy. Privacy requests follow GDPR and CCPA regulatory timelines, typically 30 days. Contact by email at the addresses below; critical issues are escalated to the operations team for same-day response.
10458 E Jomax Rd, Ste 102
Scottsdale, AZ 85262 USA
Troubleshooting connector authorization failures
Verifying OAuth token permissions and scopes
Viewing indexed metadata and query history
Requesting data deletion and retention confirmation
Billing and plan management questions
API access and custom integration setup
Simplify your question or specify a connector, file name, or sender. Check that connectors are properly authorized.
Verify OAuth scopes are accepted. Some users need to adjust privacy settings in their business tool. Clear browser cache and retry.
Reauthorize the connector in your dashboard. Check that OAuth token hasn't expired. Verify API access hasn't been revoked.
Signed SHOPLINE customer-redaction notices trigger verification and cleanup of applicable stored state. Direct MCP does not retain raw SHOPLINE customer records or full connector response payloads. Merchant-redaction notices delete the store OAuth token and connection mapping. Operational logs in Azure Log Analytics are retained for 30 days. Email privacy@corpusiq.io with deletion questions.
Email privacy@corpusiq.io to request account-data deletion. Operational logs in the Azure Log Analytics workspace are retained for 30 days.
Critical issues (security breaches, account access loss, billing errors) are escalated directly to our operations team and prioritized for same-day response.
When escalating, include:
Security events are acknowledged within 24 hours and fully resolved under our 72-hour incident policy.